ArtCAM 首頁 >> FAQ
Here's a collection of some ArtCAM questions that we get regularly asked. If you'd like to put a question directly to us, please contact us. Or speak to your local ArtCAM reseller.
ArtCAM Product Specific FAQ
ArtCAM General FAQ
Q: What's the latest version of the ArtCAM range?
For Information on what the current release of the ArtCAM range is (ArtCAM Express, ArtCAM Insignia, ArtCAM Pro and ArtCAM JewelSmith) and for an overview of some of the latest features, please visit the Latest Version page.
Q: What languages is ArtCAM available in?
The ArtCAM range of software is available in the following languages: English, Chinese Simplified and Chinese Traditional, Czech, German, Korean, French, Finnish, Italian, Japanese, Polish, Portuguese (Brazilian,) Spanish, Turkish and Russian.
Does ArtCAM provide the right solution for me?
Q: What is the recommended system specification for running ArtCAM?
Please visit the System Requirements page to see our minimum and recommended system settings.
Q: Are any of the ArtCAM products available for Mac OS or other platforms?
ArtCAM is currently only available for Windows©. While we have no plans to extend this to onto other platforms at the moment, we may look at this possibility in future.
Q: What file formats can ArtCAM work with?
ArtCAM can import a range of file types including triangle and surface models, which can then be added to with the 3D modelling functionality within ArtCAM. Alternatively, the ArtCAM user can use ArtCAM to 3D print, CNC or laser machine their imported model. Below is a complete list of supported file formats according to their class:
Please Note: To see the file formats that each of the individual products within our range can handle, please go to the product specific FAQ section.
*.jpg, *.jpe, *.jfif
Joint Photographic Experts Group (JPEG)
Graphics Interchange Format
Portable Network Graphics
Encapsulated PostScript (EPS)
Drawing Exchange Format file
Enhanced Windows Metafile
Delcam PowerSHAPE/PowerMILL DGK file
Portable Document format
3D Assembly file
ArtCAM Project file
ArtCAM Relief file
ArtCAM Model file
3D Studio Scene file
Drawing Exchange Format file
AutoCAD Drawing Database file
Binary or ASCII Stereolithography file
Universal 3D file
Wavefront Object file
Delcam Machining Triangles file
*.igs, *.ige, *.iges
Rhino 3D Model file
Delcam PowerSHAPE/PowerMILL DGK file
SolidWorks Part file
Initial Graphics Exchange Specification
Q: Do all versions of ArtCAM come with the free clipart library?
Yes. There is over 600 free relief files that can be used by ArtCAM customers to incorporate into their designs or directly 3D printed, laser or CNC machined. For customers with a ‘Pre-registered’ version or ‘Download Only’ version of ArtCAM Express (Dongle Free) or ArtCAM Insignia (Dongle Free), this is available to download from the Customer Updates Site.
Q: Can I use a graphics tablet with ArtCAM?
Yes. Using a graphics tablet aids some of the tools within ArtCAM. As the software is designed for Artistic modeling the Sculpting mode gives greater freedom with a graphics tablet.
Q: Does ArtCAM require a Dongle or USB Security Key?
Delcam offers both Dongle and Dongle Free versions of ArtCAM. ArtCAM Express and ArtCAM Insignia are both available without a Dongle and can be purchased as a Pre-registered kit on a DVD from a local reseller or electronically as a Download Only version from our ArtCAM Online Store. For more information please go to the ArtCAM Express FAQs or the ArtCAM Insignia FAQs.
Q: Can ArtCAM import digitized/scanned data?
ArtCAM can import the digitized/scanned data using the ArtRead function which converts the digitized data to relief. There are four different readers supplied with ArtCAM:
Laser ASCII Data:
This reads data from a wide range of laser scanner which output data as a series of ASCII points. Note: The point data must be arranged as a series of linear scan lines, this reader will not read the data which consists of the random point cloud.
This reads the data which has been scanned with a physical probe and the points stored in ASCII G code toolpath format.
This reads data from a Renishaw Cyclone scanner.
3D Scanner Ris:
This reads data from a 3D Scanners Laser scanner.
Q: Is ArtCAM compatible with 3D printers, laser and CNC machines?
ArtCAM can work with an array of 3D printers, laser and CNC machines. Why not contact your local reseller for more information regarding ArtCAM and the machine of your choice?
Q: What CNC machine tools does ArtCAM work with?
The ArtCAM software range is directly compatible with over 300 CNC Machine Tools which cover a wide range of small hobby CNC routers through to larger industrial CNC machines. Please visit our CNC Tool Database page to see what machines are compatible. We can also output toolpaths in the G-Code format which is accepted by the vast majority of CNC machine tools...
We also recommend downloading the free trial version of ArtCAM Express and/or ArtCAM Insignia. These trial versions contain specific example models that can be post-processed on your own CNC Machine Tool to ensure compatibility.
Q: Do you offer downloadable trial versions of ArtCAM?
A free trial version of ArtCAM Express and ArtCAM Insignia is available to download from the ArtCAM website or an ArtCAM demo disc. This contains specific example models that can be post-processed on your own CNC machine tool to ensure compatibility.
To trial the more advanced products in the ArtCAM range, ArtCAM Pro or ArtCAM JewelSmith, please contact your local ArtCAM Reseller who will be more than happy to demonstrate the key capabilities of the software and install a trial licence for you to evaluate.
Q: What is a 'Toolbox Add-in'?
Toolbox Add-ins are macro extensions which add useful features to ArtCAM. Add-ins provide a method to create fully-integrated tools within ArtCAM. They also allow you to automate a number of operations within ArtCAM by executing a single command. An example is the 'Rope Creator' which builds a rope relief around a single closed vector which the user selects before running the Add-in. The Add-in prompts the user to enter various parameters that will control the appearance of the rope. The Add-in then performs a relatively complex series of steps to produce a rope that is wrapped along the selected vector.
Each Add-in has one folder containing a few files to run it. The Add-ins are located in the ArtCAM install directory which is typically in the following location:
C:Program FilesArtCAM ProToolbox
Once an Add-in is copied into the Toolbox folder, it will appear on the Add In page on the right side of the ArtCAM screen.
**Please Note: Toolbox Add-ins are only available for ArtCAM Insignia upwards.**
Help deciding between ArtCAM variants
To help you determine which version of ArtCAM is best for you, we have put together an overview of the features across the product range.
If you still can’t find what you are looking for, why not contact us?
There are a number of ways to purchase ArtCAM. If you would like ArtCAM Express and ArtCAM Insignia without a dongle, these can be purchased as a Pre-registered kit from a local reseller or electronically as a Download Only version from our ArtCAM Online Store. Alternatively you can buy a boxed version (with a dongle) of ArtCAM Express/ Insignia from the ArtCAM online store or any of the products in the ArtCAM range from one of our dedicated resellers.
Software Installation And Downloading Software Updates
Q: How do I install patches and software updates?
From the Help pull down menu in ArtCAM, click on 'Check for ArtCAM updates' which will link into the Customer Updates Site.
From the Customer Update site, click on 'Software Updates and Patches' in the left side column to access the page. You will be able to download any patches required to run your version of ArtCAM. Once downloaded make sure to install the patch.
Q: What happens if I lose my Dongle or it gets broken?
Delcam strongly recommend that you take out insurance on any Dongle against theft, loss or breakages. If you’re unfortunate enough to break or lose your dongle, you will need to purchase a new license of ArtCAM. To do so you will need to contact the reseller you sold you your software. Please bear in mind that this will take time as the product will need to be shipped to you.
Q: What happens if my Dongle is faulty?
To help you determine if your Dongle is faulty, we provide you with a checklist that you can run through to ensure that the problem cannot be resolved quickly. Alternatively you can call us and we will run through the process with you. If the dongle is genuinely faulty, we will reimburse all call charges and arrange the replacement of your Dongle. (Please Note: you will need to send the faulty dongle back to us).